Cyber Kiosks Revolutionise Bureaucratic Procedures in Alicante

Public administration and bureaucratic procedures have experienced a genuine revolution in Alicante. The network of cyber kiosks has alleviated the immense queues that formed at municipal offices, facilitating the management of procedures in just a few seconds.

As demonstrated by the figures obtained during 2024, operations, procedures, and transactions carried out at the 20 cyber kiosks distributed throughout the city have increased by 24%.

Moreover, the use of these tools is also thriving during the first half of 2025. Statistics provided by the City Council reveal that while 42,785 procedures were operated in 2024, 67,571 have already been executed this year.

This notable increase in transactions is due to the incorporation of four new cyber kiosks into the municipal network. These have been installed at the Casa Misericordia-Centro Cultural Las Cigarreras, the San Blas senior centre, the Babel Market, and the San Gabriel senior centre.

Among the transactions carried out at the cyber kiosks, the issuance of 30,125 registration certificates, the payment of 20,198 taxes, and the acquisition of 17,248 appointments for other types of procedures stand out.

Councillor for Statistics, Lidia López, has highlighted these "good results" achieved by the digitalisation of citizen services, being "a clear example of how innovation is enabling citizens to complete their procedures in seconds, without needing an appointment or waiting in queues."

Additionally, she emphasised Alicante's spirit as a "leading administration" thanks to the cyber kiosks that "once again put technology at the service of people" with their installations across neighbourhoods to be "within everyone's reach."

In addition to Alicante's cyber kiosks, other tools and services such as the 010 telephone service and the three face-to-face Citizen Service Offices (Saic) contribute. All transactions carried out through these channels total 315,260 procedures and inquiries from citizens, with increases in each.

In the case of telephone calls, they have increased by 9.31%, from 165,930 in 2023 to 181,376 last year, most of them attended in Spanish, followed by English and Valencian. Among the types of inquiries, requests for the Municipal Register -registrations and modifications-, issuance of certificates and statements, and tax, urban information, incident notices, and treasury management stand out.

Regarding the balance of services provided at the Saic offices located on Cervantes, Portugal, and Pino Santo streets, a total of 66,313 transactions were processed, with a daily average of 445 appointments, of which 198 are for registrations and modifications in the Register and the rest for other procedures with the City Council.

As for the User Relations Office, during 2024, 4,404 incident notices were received and 4,775 work orders generated. In the Suggestions and Complaints Office, 179 complaints, 68 suggestions, and 43 commendations were managed.