Alicante Tram Establishes Itself as a Fast, Accessible, and Well-Appreciated Mode of Transport

Speed, proximity, and quality. This is how users rate the Alicante tram in 2024, according to the latest Customer Satisfaction Index (CSI) 2024. Users take an average of eight minutes to travel from their starting point to the facilities of Ferrocarrils de la Generalitat Valenciana (FGV).

According to the same study, 94.5% of Alicante tram users access stations and stops on foot, while the rest use other means of transport. Once the journey on the metro is completed, 95.6% continue their journey to their destination on foot.

The average time passengers spend travelling from their various starting points to the metro stations and stops is 8.05 minutes. Once their tram journey is completed, the transit from the facilities to their destinations also takes less than ten minutes, specifically 8.22 minutes on average. Additionally, 53% of travellers access the train and tram network within a 500-metre radius, a percentage that increases to 80.7% if the distance is extended to one kilometre.

This access to stations and stops is usually done on foot in 94.5% of cases, averaging 7.77 minutes; by scooter 3%, with 8.71 minutes; by bus 2.9%, with 14.17 minutes of travel; by car or motorcycle 2.7%, with 14.17 minutes on average; by commuter train 0.7% with 51 minutes; by bicycle 0.3%, with 5.75 minutes; and by taxi 0.1% with 15 minutes on average.

The time spent leaving the tram and reaching the destination point averages 7.03 minutes on foot in 95.6% of cases; 2.9% by scooter, with 8.17 minutes; 2.3% by bus, with 16.25 minutes; 1.6% by car or motorcycle, with 36.36 minutes of travel; and 0.9% by bike, with an average of 6.15 minutes.

Users have given a rating of 8.54 out of 10 to the overall transport service provided by Ferrocarrils de la Generalitat Valenciana (FGV) in the Alicante tram network, according to the results of the Customer Satisfaction Index (CSI) 2024.

The percentage of travellers who consider the service "satisfactory" is 94.4%. The percentage that rates it as "normal" is 3.8%, and only the remaining 1.8% feel "dissatisfaction" with its operation.

The aspects of the service that received the highest ratings from customers are signage (9.12); station accessibility (9.11); train accessibility (9.10); price (9.01); and safety during the journey (9).